Opportunities Within Our Portfolio

At MassMutual Ventures, we are fortunate to have been early and long-term partners to our portfolio of category-defining businesses that are located across the globe. Learn more about their available opportunities below.

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Implementation Project Manager

RapidWorks

This job is no longer accepting applications

See open jobs at RapidWorks.See open jobs similar to "Implementation Project Manager" MassMutual Ventures.

Operations

Boston, MA, USA

Posted on Saturday, May 11, 2024

About RapidWorks

RapidWorks is the leading construction tech SaaS solution for resource planning for heavy equipment subcontractors in the $1.8 trillion construction industry. Founded by experts in construction and heavy equipment fleet management, Rapid’s products help subcontractors manage and optimize their businesses with simplified scheduling and dispatching, mobile workforce monitoring and ticketing, invoicing and collections, and performance tracking.

With headquarters in the US, and customers across 3 continents, RapidWorks helps hundreds of subcontractors transform their businesses to streamline their operations and increase profitability.

As a Software Implementation Project Manager at RapidWorks, you will have a key role in delivering value to our customers, helping them to deploy our products. You will lead multiple customers simultaneously through a repeatable Implementation plan to generate consistent results, using satisfaction and adoption as your key metrics. Implementations may require periodic travel to customer locations for a successful launch. You will ensure success by providing post deployment assistance and a smooth transition to the support team. You will also collaborate with the Sales, Product and Development teams to help them better understand the customer needs to provide the best possible customer experience.

The Software Implementation Project Manager will be responsible for:

Managing and coordinating multiple customers Implementation projects simultaneously with a goal of quality, satisfaction and shorter time to value, reporting on progress to leadership
Taking on our enterprise or most complex customer implementations to ensure success and adoption while demonstrating an implementation model for other team members to follow.
Ensuring an effective hand-off from Sales, clearly understanding the customer’s value proposition, pain points and key stakeholders
Meeting with customers to perform an initial discovery session, discuss goals, and translate learnings to RapidWorks product functionality. Out of your discovery discussion, you will manage any product gaps identified, communicate new upsell opportunities to Sales
Configuring RapidWorks products to customer specifications, and provide best practice guidance on workflows that will support their business objectives
Conducting basic and advanced training in a variety of situations: one-on-one, small group, or large group (both onsite and remote)
Delivering a high satisfaction on-boarding experience by being a knowledgeable resource for the customer throughout the process and providing post go-live support to guarantee adoption
Contributing to and maintaining documentation of standard procedures to improve efficiency and effectiveness of customer on-boarding projects and team processes
Facilitating an effective handover to support following the completion of projects including customer configuration and key businesses process documentation

Qualifications:

At least 3-5 years of Software Implementation experience with a low tech user base
Exceptional verbal and written communication skills
Ability to manage competing priorities and promote collaboration between departments
Critical thinking and problem solving skills used to digest problems effectively and find workable solutions
Professionalism within a Team environment with a strong sense of personal ownership and responsibility
Creative skills, bringing new ideas to the team
Highly service-oriented with customer-facing skills
Detail-oriented and organized
Bachelor's degree in Information Technology or related construction industry experience is a plus.
Ability to travel up to 50% of the time to client sites.

This job is no longer accepting applications

See open jobs at RapidWorks.See open jobs similar to "Implementation Project Manager" MassMutual Ventures.

See more open positions at RapidWorks