Opportunities Within Our Portfolio

At MassMutual Ventures, we are fortunate to have been early and long-term partners to our portfolio of category-defining businesses that are located across the globe. Learn more about their available opportunities below.

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Client Partner - Vietnam

Qure AI

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Ho Chi Minh City, Vietnam

Posted 6+ months ago

PLEASE SHARE THE RESUMES IN ENGLISH ONLY.

About the job

About Qure.AI:

Qure.AI is an equal opportunity employer. Qure.ai is a leading Healthcare Artificial Intelligence (AI) company disrupting the ‘status quo’ by enhancing diagnostic imaging and improving health outcomes with the assistance of machine-supported tools. Qure.ai taps deep learning technology to provide an automated interpretation of radiology exams like X-rays, and CT scans for time and resource-strapped medical imaging professionals, enabling faster diagnosis and speed to treatment. Qure.ai aims to democratize healthcare by improving accuracy, accessibility, and affordability to patients worldwide. Founded in 2016, we apply the latest AI research to healthcare problems and develop innovative solutions that are revolutionizing the way patients are diagnosed and treated. Our solutions have impacted more than 4 million lives annually, deployed in 90+ countries, and 3000+ sites globally. Qure.ai is an equal opportunity employer.

About the job

Job Title: Client Partner

Department: Client Success & Operations

Location: Ho Chi Minh City, Vietnam

Years of Experience: 2 - 4 Years

Employment Type: Contract - 12 Months

We are looking for a Client Partner to ensure a smooth client experience at Qure.ai. This role involves onboarding new clients, providing product training, managing relationships, and addressing any concerns. The Client Partner will collaborate with cross-functional teams to meet client needs, track success metrics, and advocate for client feedback to drive product improvements.

Client Partner in qure.ai ensures customer satisfaction, retention, and product adoption.

The key responsibilities of an entry-level client partner typically include the following:

Roles and Responsibilities

Customer Onboarding: Facilitate seamless integration for new clients by familiarizing them with Qure's product offerings, conducting comprehensive training sessions, and ensuring smooth implementation. Key tasks involve account setup, coordination with the engineering team for software configuration, and guiding clients through initial product usage.
Relationship Management: Establish and nurture robust relationships with clients by serving as their primary liaison for all inquiries or concerns. Regularly engage with clients through check-ins, updates, and prompt resolution of questions or issues.
Deliverables through Cross-functional Collaboration: Guarantee timely completion of client deliverables by collaborating closely with various departments, including sales, marketing, and product development. Strive to enhance customer experience and provide valuable client insights to refine product offerings and marketing strategies.
Success Metrics Reporting: Monitor and report on essential client success KPIs, such as product adoption, customer satisfaction, and retention rates. Analyze trends and identify opportunities for improvement.
Client Advocacy: Champion client interests within the company by conveying their feedback and collaborating with product, engineering, and other teams to prioritize and address client requirements. Work in unison with sales, marketing, product, and engineering departments to develop a cohesive strategy for client success, product evolution, and account expansion.

Skills and Expertise:

Graduation in any discipline. Healthcare industry is a plus.
You have excellent communication skills, both written and verbal in Vietnamese and English.
You excel in analytical thinking and problem solving.
You enjoy learning about technology products.
You have a process-oriented mindset and ability to get things done.
You enjoy working in cross-team collaboration and support.

Other Considerations

The role will have travelling requirements, both domestic and international.

At Qure.ai

You will be part of a rapidly growing organization, with an opportunity to work alongside the best minds in the industry. Competitive compensation and rewards, opportunity to grow with a young company.

Inclusive workspace:

https://wiki.qure.ai/share/2c7c172f-3650-4fbc-8ba6-10b10e166cc1

By submitting your information and application, you confirm that you have read and agree to the Applicant Privacy Policy:

https://www.qure.ai/applicant-privacy-policy

This job is no longer accepting applications

See open jobs at Qure AI.See open jobs similar to "Client Partner - Vietnam" MassMutual Ventures.

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