About the job
Job Title: Site Reliability Engineer
Department: Engineering
Location: Bengaluru
Years of experience: 2- 5 Years
Employment Type: Full time, Permanent
About Qure.ai:
Qure.ai is one of the fastest-growing startups in India, which develops Artificial Intelligence enabled products and platforms for healthcare diagnostics. We create cutting-edge solutions that positively impact patients' lives in various care domains, including lung cancer, tuberculosis, and stroke. To date, our innovative technologies have reached over 12 million individuals across 75+ countries worldwide.Qure.ai is an equal-opportunity employer.
Job description:
As a Site Reliability Engineer (SRE) at Qure.ai, you will play a crucial role in ensuring the reliability, scalability, and performance of our company's digital infrastructure. You will collaborate closely with software engineers, system administrators, and other cross-functional teams to design, build, and maintain robust and efficient systems.
Roles and Responsibilities:
- Provide technical solutions for alerts and incoming escalated incidents from our customers by extensive troubleshooting and root cause assessment to restore service as quickly as possible.
- Developing and implementing our software and automate tasks, such as deployments, testing, and monitoring.
- Monitoring systems to identify potential problems before they cause outages.
- Develop automation tools and scripts to make your work more efficient.
- Travel to customer sites which could be city / remote locations to perform hands-on work. This could include tasks such as installing or upgrading hardware, configuring software, or troubleshooting issues.
- Explicate operational issues at customer end and figure out workarounds, create workflows and establish SOPs (Standard Operating Procedure) to ensure smooth operations.
- Continuously push the production standard forward and develop a customer-centric culture and strong production processes within the organization.
- You will be trusted with autonomy, freedom, and influence to design solutions and make technical decisions, and to improve your daily work practices.
- You will work in a unique professional culture championing thorough technical understanding, ownership and close work between Dev, Product, Client Success Team, and customers.
- Have direct Communication with the client / POCs at client end to enable smooth operations.
Skills and Expertise:
- ·Gather and analyse metrics from both operating systems and applications to assist in performance tuning and fault finding.
- Partner with development teams to improve services through rigorous testing and release procedures.
- Utilize the most advanced technologies in the healthcare and AI industry, interact directly with end users to resolve technical issues and lead the operational culture of the company.
- Troubleshoot critical product issues, carrying out production deployments, and maintaining production-oriented processes.
- Excellent communication skills with ability to express thoughts and ideas.
- Ability to work with empathy and a sense of urgency to deliver solutions and meet customers’ needs.
- Excellent technical troubleshooting skills.
- Ability to learn modern technologies in-depth.
- Demonstrated knowledge of SQL.
- Proficiency in Bash / Shell scripting for automating tasks.
- Knowledge of Microsoft Windows Internals and/or Linux configuration and management, troubleshooting issues relating to OS and/or software services using OS resources. The requirement is strong experience with one OS, solid familiarity with the other.
- Basic programming knowledge in any language.
- Familiarity with monitoring tools.
- Knowledge & experience working with production systems, in a cloud environment (AWS) or on-premises.
- Knowledge & experience with containerization tools like Docker and Networking protocols.
At Qure.ai
You will be part of a rapidly growing organization, with an opportunity to work alongside the best minds in the industry. Competitive compensation and rewards, opportunity to grow with a young company.
Inclusive workspace:
https://wiki.qure.ai/share/2c7c172f-3650-4fbc-8ba6-10b10e166cc1
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