Delivery Specialist

上海有树文化传播有限公司(one·一个)

Operations

United States

Posted on May 14, 2026

Position Title: Delivery Specialist
Department: Delivery
Reports To: SVP, Delivery
Job Type: US Remote, Fulltime

Overview:

Reporting to the SVP of Delivery, the Delivery Specialist in partnership with the Delivery leaders will play a critical role in improving the efficiency of implementations and reducing the time to take a client live. This includes defining and refining process and procedures, optimizing tools, establishing and analyzing metrics and strengthening reporting capabilities for greater transparency and visibility into the Delivery efforts.

Key Responsibilities:

Collaborate with Implementation Managers and Professional Services team to increase efficiency in the Delivery Infrastructure

  • Continuously improve/optimize execution by shaping processes with current and new tools
  • Provide support and guidance on established processes to ensure smooth operations
  • Use Microsoft documentation tools (e.g., Visio, PowerPoint) to facilitate understanding of Delivery processes for stakeholders
  • Create and maintain project utilization reporting, including metrics, report generation, review and analysis to strengthen stakeholder communications and alignment
  • Create and maintain team utilization reporting, including metrics, report generation, review and analysis to optimize opportunities for growth
  • Provide central support for impending and newly assigned projects, project estimates and assignments to eliminate potential financial risks
  • Foster talent growth, recognize and reward creators

Skills:

  • Proven experience in delivery infrastructure optimization and process improvement
  • Experience with Microsoft documentation tools (e.g., Visio, PowerPoint)
  • Strong analytical and problem-solving skills
  • Excellent communication skills, with the ability to effectively communicate and partner with both internal and external stakeholders
  • Attention to detail and ability to prioritize tasks in a fast-paced environment
  • Ability to work independently as well as in a team environment
  • Experience with project management and reporting tools is a plus

Desired Traits:

  • Action Oriented, Growth Mindset, Positive Outlook, Problem Solver, Self-starter, Demonstrates Ethical Behavior, Strong Drive, Team Player, Supportive & Adaptable to Change, Exudes a commitment to Personal & Professional Development

Physical Demands:

The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Environment:

Standard indoor office setting; exposure to computer screens.

Physical:

Requires repetitive motion. Substantial movements/motions of the wrists hands, and/or fingers. Sufficient mobility to work in an office setting; stand or sit for prolonged periods of time; operate office equipment including use of a computer keyboard, mouse, scanner and other tools as needed.

Vision:

See in the normal vision range with or without correction; vision sufficient to read computer screens and printed documents.

Hearing:

Ability to hear in the normal audio range with or without corrections.


Company Profile: At One Inc, we empower insurers to meet policyholder expectations with choice, control, convenience, and continuity. Our mission is simple: to make every payment a promise kept.

The One Inc Insurance Payments Network seamlessly integrates multi-channel digital communications with inbound payment processing and outbound disbursement, delivering a frictionless experience for both premiums and claim payments. With over $120 billion in annual payments volume, we are proud to serve more than 300 insurance carriers, helping them honor their commitments instantly and securely.

Headquartered in Folsom, CA, One Inc offers competitive salaries, comprehensive benefits — including medical, dental, and vision insurance — a 401(k) plan, and a strong commitment to work-life balance. We believe in growing from within, promoting opportunities for career advancement across our team of 1,200+ dedicated "Onesters."

Join us in building the infrastructure that fulfills the promise of insurance.

One Inc is an equal opportunity employer and complies with all EEOC legislation in each jurisdiction it operates in.