Lynk is the best place to seek, build and share credible human expertise. We power the new knowledge economy. Our Knowledge-as-a-Service platform unlocks the insights, experience and expertise of experts from around the world, helping people and companies make informed decisions. Our customers include Fortune 500 companies, leading investment houses, global family offices, top professional services firms, governments and other organizations.
Client Solutions team members are directly responsible for revenue generation. Leveraging our proprietary platform and tools, you will build user relationships, promote usage, identify and invite experts to join Lynk network, and ultimately facilitate engagements between clients and experts which makes revenue for Lynk. This requires skills in industry and market research, leads identification, sourcing and conversion, negotiation and persuasion, and building trusted relationships with both clients and experts. We seek individuals who are self motivated; and have strong research capability, excellent client-facing skills, with a hacker mentality to get things done. We value commitment to client service, a curious mind, strong work ethic, a deep understanding of how businesses operate, and an all-round emphasis on excellence and quality.
What You will Do
- Project delivery: Based on the target topic or industry that our clients are evaluating, perform high quality research to understand the client’s needs and vet relevance and qualifications of experts recommended by our expert recommendation system or external databases
- Expert recruitment and management: Conduct in-depth and informed conversations with experts who are often mid-senior level executives at top-tier firms, assess their expertise and vet their suitability for projects by learning about their professional background, and knowledge of industry developments and trends. Explain and negotiate the terms of engagement and compensation offered.
- Client Servicing: Build & strengthen user relationships by providing high quality delivery and proactive updates on their projects, obtaining timely feedback and ensuring high engagement through regular touchpoints
- Team Leadership: Play an instrumental role in team expansion and culture setting by being involved in hiring, training, and mentoring junior team members
- Account Management: Lead designated accounts, develop a granular understanding of the client’s business and research priorities, liaise with and build long term relationships with the users
- Business Development: Brainstorm with management on various growth initiatives, collaborate and contribute to strategies to support Lynk’s growth
What You will Achieve
- Directly drive revenue by matching the most relevant experts to client’s projects, within their timelines
- Grow and retain the user base through excellent client servicing
- Achieve compounded account level growth by adopting a customer obsessed mindset and a whatever-it-takes attitude.
- Leverage user relationships to strengthen Lynk’s positioning with the client account, sourcing incremental usage volume and gain referrals to other users/teams/companies
What this role involves
- This is a high visibility and high stakes client facing role
- This is an on-site position
- This is a target-based role, measured on a monthly basis
- You will have Individual KPIs with leadership and account management responsibilities
- This is not purely a team manager role
- This role does not involve lead generation for new sales
What we are Looking for
- Bachelor’s/Master's degree with a strong academic track record
- 4-8 years of relevant work experience leading teams in expert network, client servicing, project management, recruitment, customer service, or sales development roles with past experience in managing revenue based quotas/targets.
- Experience in a target driven role, or in Client Servicing or Research roles
- Self-motivated with a strong work ethic
- Excellent at cold-calling mid-to-senior level professionals
- Ability to thrive in ambiguity, and adapt to changes with a tendency towards hustle to get things done
- Passion for client servicing
- Flexible and excited about working in a fast paced, results-oriented environment
- Strong people management skills
- Excellent communicator with a strong command of English
- Experience working in the Expert Network/ Consulting/ Market Research/Recruiting industry is preferred
- Strong leadership presence
What We Commit To You
- Competitive remuneration package, including attractive performance-based incentives. Team members exceeding their target can earn a high proportion of their monthly base salary in commissions, measured and paid quarterly
- Fast career progression with our merit based promotion policy
- Work in a collaborative, co-creation hub in the heart of Mumbai city
- An environment that respects diversity and inclusion
- Comprehensive medical insurance coverage
- Generous leave policy, including a ‘work remote policy’
Notes:
- Lynk employees are prohibited from trading Restricted Securities (defined as any security whose performance is linked to a single company) on any Personal Trading Account.
- All future new joiners, if they receive a conditional offer to join Lynk, will be required to undergo a background check.
- Lynk is an equal opportunities employer.
