About InDebted: InDebted provides future-thinking organisations with products and solutions to support overdue consumers through debt. Backed by technology with a human touch, we use machine learning and AI to personalise the collections journey and champion positive customer experiences — all so we can change the world of consumer debt for good.
Founded in Australia, today we're a team of over 300 people living and working around the world. We're rapidly expanding throughout North America, the United Kingdom, Europe, Latin America and the Middle East. We’re a $50m revenue (and growing) organisation, having recently completed our Series C funding round, backed by leading investors such as Airtree. Now is an exciting time to join the team as we continue to make the experience of debt resolution smoother, and more human.
Why do we need this role?
As InDebted continues to grow and regionalize our operations, having strong, centralized knowledge management is more important than ever. This role is not a backfill, but a new position created to support our evolving structure and ensure teams across regions have access to accurate, aligned, and up-to-date information.
The Knowledge Management Lead will play a key role in setting the foundation for how knowledge is created, maintained, and shared. By establishing clear documentation standards and driving process alignment, this role will help scale our support capabilities while maintaining quality and consistency across all markets.
How will this role help InDebted achieve its mission?
This role supports InDebted’s mission by making sure our teams have the right information at the right time to deliver a seamless, high-quality experience for every customer.
By enabling access to consistent, easy-to-understand knowledge, the Knowledge Management Lead helps our teams work more efficiently, stay compliant, and support customers with greater confidence and care.
About the Team
The Knowledge Management Lead will be part of InDebted’s Customer Excellence function — a global team on a mission to enable world-class customer experiences through training, quality, knowledge, systems, and reporting. We empower our support teams to do their best work by ensuring they have the tools, knowledge, and processes they need to succeed, no matter where they are in the world.
Within Excellence, the Knowledge Management team plays a critical role in connecting the dots across regions, teams, and processes. We create structure out of complexity and ensure the right knowledge is available at the right time — enabling faster onboarding, better compliance, and more confident support. As InDebted continues to expand globally, our work directly contributes to delivering a consistent, intelligent, and customer-obsessed experience at scale.
Our benefits packages vary depending on region and role requirements. Our talent acquisition team will be able to share more during the recruitment process.
At InDebted, we respect and celebrate the unique attributes, characteristics, and perspectives that make each person who they are. We also believe that bringing diverse individuals together allows us to build better products and a better overall company. InDebted is an Equal Opportunity Employer.
For Recruiters: We appreciate the interest of all candidates and recruitment agencies, however for this role we are managing this hiring process internally and will not be accepting applications through recruitment agencies. Thank you!
