Who we are?
HarfangLab is a
cybersecurity scale-up, and we have developed an
Endpoint Detection and Response (EDR) software to
detect and mitigate modern cyberattacks on a company's workstations and servers. Our algorithms detect abnormal behaviors and generate security alerts or block program execution.
From 30 to 90 employees in 2023, HarfangLab is experiencing hypergrowth and has already achieved several significant milestones: winners of the Ministry of Defense's cyber challenge in 2019, recipients of the BPI's I-Nov competition in 2020, and software certified by ANSSI in 2021.
Our initial clients include CAC40 industrial companies and government entities. We completed our
first funding round of €5 million in 2021 and our second funding round of €25 millions in 2023, which will enable us to strengthen our teams, and to expand internationally in Europe.
Our mission is to
protect businesses and government agencies from modern cybersecurity threats (cybercrime, data theft, influence)
that endanger the economic health of companies and the security of the nation.
What you will do with us?
You will serve as the liaison between clients and internal teams, acting as the interface for reporting issues, change requests, and information inquiries.
Your responsibilities include:
- Providing assistance to clients in resolving encountered anomalies,
- Documenting basic anomaly resolution procedures,
- Responding to various requests such as enhancements and information inquiries, in accordance with established SLAs,
- Tracking and updating requests in designated tracking tools,
- Contributing to documentation management by updating and maintaining accurate records.
In parallel with these activities, you will
lead a major project focused on identifying and implementing an AI engine for automating technical support.
Your tasks for the project include:
- Conducting in-depth research on industry best practices and innovations in automated technical support,
- Establishing criteria for best-in-class support and specifications, outlining the desired pinnacle of support excellence, determining our target destination, and subsequently drafting the detailed specifications of our objectives,
- Identifying, analyzing, and comparing various AI engines,
- Selecting and implementing the chosen solution,
- Collaborating closely with internal teams to seamlessly integrate AI into our support processes.
About You
Hard Skills
- You are in the final year of engineering school,
- You are a native French speaker and fluent in both written and spoken English,
- IT knowledge is a must, and expertise in cybersecurity is a plus.
Soft Skills
- Problem solver: You have strong analytical skills, you are creative, and you love solving complex problems,
- Fast learner: You are comfortable in any technical environment and are able to quickly learn new things,
- Collaborative Team Player: You excel in collaborative environments, valuing teamwork and the collective achievement of goals,
- Independent Contributor: You thrive in autonomy, demonstrating the ability to take ownership of projects and tasks. Your self-motivation allows you to navigate and excel in tasks with minimal supervision.
About Us
Our office and Team Life:
- Offices located in the heart of Paris, near Bourse (75002),
- High-quality equipment based on preferences and needs (PC, Mac, additional screens, etc.),
- Thanks to our Office Manager, we regularly organize events such as seminars, happy hours, themed evenings, and more,
- An onboarding process to welcome each new colleague with an explanation of the roles and a mentor to support you during your early days!"
- A great team that always seeks to improve their skills
And more:
- An attractive package: Base salary + profit sharing,
- Flexible remote work options,
- A mentor to guide you throughout your probationary period,
- Health insurance: The best health insurance with Alan and Moka Care, a mental health at work app,
- Meal vouchers: We use the Swile card and also have access to a discount platform through our works council,
- 7 to 11 additional days off (RTT) per year, in addition to the 25 days of paid vacation. GymLib subscription, covered 80% by HarfangLab,
- Access to training and events of your choice and according to your professional needs.
The recruitment process
- A 30-minutes call with our Talent Acquisition Manager,
- A 30-minutes visio interview with the Hiring Manager,
- A 1 hour on-site interview + 30 minutes with the team for a team fit assessment,
- A psychometric test to assess your motivations and soft skills,
- A final HR video appointment to review your soft skills and motivations.
