Who We AreHarfangLab is a cybersecurity scale-up, and we have developed an Endpoint Detection and Response (EDR) software to detect and mitigate modern cyberattacks on a company's workstations and servers. Our algorithms detect abnormal behaviors and generate security alerts or block program execution.From 18 to 80 employees in 2023, HarfangLab is experiencing hypergrowth and has already achieved several significant milestones: winners of the Ministry of Defense's cyber challenge in 2019, recipients of the BPI's I-Nov competition in 2020, and software certified by ANSSI in 2021.Our initial clients include CAC40 industrial companies and government entities. We completed our first funding round of €5 million in 2021, which will enable us to strengthen our teams, and we are currently preparing for the second round.Our mission is to protect businesses and government agencies from modern cybersecurity threats (cybercrime, data theft, influence) that endanger the economic health of companies and the security of the nation.
Why are we hiring?To support our growth, adjust our sales models, and prepare for our international expansion (Germany), we are recruiting new talents.
What will you do with us?As a Senior Customer Success Manager, your role will be to guide your clients in adopting the solution, establishing a relationship of trust and collaboration with them.You will have the opportunity to work with two types of clients: direct businesses or public organizations, as well as partners who use our solution to offer the best service to businesses. Thus, you will encounter two very different types of stakeholders, enriching the relationship you have within the cyber ecosystem.Your responsibilities will include:
Understanding your clients' context and needs through regular communication with them,
Establishing, managing, and nurturing client relationships throughout the entire lifecycle, guiding them during the build phase (initial implementation of the solution) or the run phase (operation of the solution),
Advocating for your clients internally and influencing the development roadmap by presenting evolving needs and translating feature requirements,
Representing our experts by organizing workshops between your clients and our team members, ensuring that the developments align with their needs,
Contributing to the sales strategy by collaborating with partners who express diverse needs from end clients, and by building trusting relationships through your close support.
About YouHard Skills
You have a minimum of 3 years of experience in customer account management,
You are proficient in Windows/Mac office suites,
Knowledge in the field of cybersecurity is a plus,
You speak German and English.
Teamwork is important to you,
You can work independently,
You are curious and meticulous,
You have strong interpersonal skills: human interaction doesn't intimidate you, and you are comfortable with verbal communication,
You can adapt to various stakeholders, including CISOs, CIOs, analysts, and domain experts,
You have a proven ability for synthesis, whether it's translating business needs into functionalities or conducting progress meetings with your clients.
What you can expect form your future team?You will be joining the Customer Experience team, which currently consists of 6 individuals. You can expect a great working atmosphere with a spirit of joy and positivity from your team. Even though you will be responsible and self-reliant, your colleagues will always be there to support you when needed.
About UsOur office and Team Life:
Offices located in the heart of Paris, near Bourse (75002),
High-quality equipment based on preferences and needs (PC, Mac, additional screens, etc.),
Thanks to our Office Manager, we regularly organize events such as seminars, happy hours, themed evenings, and more,
An onboarding process to welcome each new colleague with an explanation of the roles and a mentor to support you during your early days!".
An attractive package: Base salary + 40% variable pay + profit sharing,
Flexible remote work options,
A mentor to guide you throughout your probationary period,
Health insurance: The best health insurance with Alan and Moka Care, a mental health at work app,
Meal vouchers: We use the Swile card and also have access to a discount platform through our works council,
7 to 11 additional days off (RTT) per year, in addition to the 25 days of paid vacation. GymLib subscription, covered 80% by HarfangLab,
Access to training and events of your choice and according to your professional needs.
The hiring process
A 30-minutes call,
A 30 Visio with the CS Lead,
A 1-1.5 hour on-site interview,
A 30 minutes with the team for a team fit assessment,
A psychometric test to assess your motivations and soft skills,
A final HR video appointment to review your soft skills and motivations.