Who we areHarfangLab is a cybersecurity scale-up, and we have developed an Endpoint Detection and Response (EDR) software to detect and mitigate modern cyberattacks on a company's workstations and servers. Our algorithms detect abnormal behaviors and generate security alerts or block program execution.From 18 to 80 employees in 2023, HarfangLab is experiencing hypergrowth and has already achieved several significant milestones: winners of the Ministry of Defense's cyber challenge in 2019, recipients of the BPI's I-Nov competition in 2020, and software certified by ANSSI in 2021.Our initial clients include CAC40 industrial companies and government entities. We completed our first funding round of €5 million in 2021, which will enable us to strengthen our teams, and we are currently preparing for the second round.Our mission is to protect businesses and government agencies from modern cybersecurity threats (cybercrime, data theft, influence) that endanger the economic health of companies and the security of the nation.
Why are we hiring?To support our growth, adapt our sales models, solidify our position as a leader in France, and prepare for our international expansion, we are recruiting new talents.
What you will do with us?As a Customer Success Manager, your role will involve assisting your clients in adopting our solution by establishing a trusting and collaborative relationship with them.You will have the opportunity to work with two types of clients: direct businesses or public organizations, as well as partners who use our solution to offer the best service to businesses. Therefore, you will engage with two very different types of stakeholders, enriching your relationship within the cyber ecosystem.Your responsibilities will include:
Understanding your clients' context and needs through regular communication with them,
Establishing, managing, and nurturing client relationships throughout their entire lifecycle, whether it's during the build phase (initial implementation of the solution) or the run phase (ongoing operation of the solution),
Advocating for your clients internally and influencing the development roadmap by presenting evolving needs and translating expressed requirements into features,
Facilitating collaboration between your clients and our experts through workshops to ensure that the developments align with their needs,
Contributing to the sales strategy by working with partners who express diverse needs from end clients, and by building trust through your close support.
Learning Best Practices: You will have the opportunity to immerse yourself in best practices for Customer Success Management, continually enhancing your skills.
Knowledge Sharing: You'll have the chance to spend two half-days per month conducting industry research and sharing your findings within our team, contributing to our collective knowledge.
Engineering or business school student - end-of-cursus internship that may lead to permanent position,
Skills to interact and communicate well, at all levels, in French and English (German is a big +),
Knowledge of cybersecurity is a plus, interest for the domain is a must,
Ability to identify issues, think critically, and provide effective solutions to customer challenges,
A genuine passion for understanding and meeting customer needs, ensuring their success and satisfaction,
You know how to work in a team, and you especially enjoy it!
About UsOur office and Team Life:
Offices located in the heart of Paris, near Bourse (75002),
High-quality equipment based on preferences and needs (PC, Mac, additional screens, etc.),
Thanks to our Office Manager, we regularly organize events such as seminars, happy hours, themed evenings, and more,
An onboarding process to welcome each new colleague with an explanation of the roles and a mentor to support you during your early days!".
The hiring process
A 30-minutes call with Laura, TA,
A 1-1.5 hour on-site interview,
A final HR video appointment to review your soft skills and motivations.