About Griffin
Hi, we’re Griffin! We’re the bank for companies who want to build and launch financial products.
Our context
We're rapidly heading towards a future where most of us access financial services through technology companies rather than high street banks. All sorts of companies are now embedding financial products into their apps and user journeys so that their customers can seamlessly make payments, manage expenses, take out loans, save, invest, and do more.
The problem is that companies are still dependent on legacy banking infrastructure if they want to offer regulated financial products. They need to either partner directly with an (slow-moving, risk-averse) incumbent bank and/or stitch together middleware from various Banking as a Service (BaaS) providers. This process is slow, expensive, and complex and makes it very hard for companies to get new financial products off the ground.
At Griffin, we want to change this.
Our purpose
We want to make it easy for companies to bring finance to their customers at the point of greatest relevance. So, we built a bank.
But not just any bank! Griffin is a technology platform and a bank: fully regulated, API-first, developer-centric, and purpose-built to serve innovative fintechs and brands who want to build and embed financial products.
Learn more about what we do.
Our culture
Our culture is our most important asset, and one of the ways we safeguard it is by being extremely intentional about hiring the right people. We won't hire people who don’t seem like a strong fit for our core values, even if they're otherwise extremely qualified.
We also believe that smart, motivated, conscientious people thrive in high-trust, high-autonomy environments. That’s why we’re transparent by default, and we encourage open discussion and challenge across all levels of the organisation. We’re also remote-first, asynchronous, and fully flexible - because you're the expert on how and when you do your best work.
Learn more about our culture.
The Operations team
The Operations team at Griffin is the mindful engine room, driving our success. We strive to bring joy to our customers, both internal and external, through systems that just work.
There are three core elements to operations at Griffin: banking operations; operational resilience; and customer success. Across all teams, we place significant emphasis on compassion, ownership and curiosity. You will be empowered to make meaningful decisions and supported to make sure we collectively get those decisions right.
As one of the first members of the banking operations team, you will be supporting the team to evolve an exceptional fraud prevention capability, using your ideas and experience to build services and systems that just work! You'll be helping us build and run a truly resilient bank that centres around bringing value to our customers.
What will you be doing here?
You will report to the fincrime prevention associate and will be working to prevent fraudulent activity on Griffin’s platform by providing intervention and response to all fraud types. We believe passionately in eliminating unnecessary manual effort. You will be encouraged to improve and innovate our processes for fraud, and to develop a fraud approach that works for our unique banking as a service model.
You’ll be responsible for:
- Proactively managing and reviewing transactions and accounts for potential fraud
- Conducting analysis and investigation of fraud cases to ensure timely and accurate resolution for our customers
- Identify and assess emerging issues and market trends related to fraud, including root cause where appropriate, and proactively feed this back to the banking ops associate
- Ensuring that fraud investigations are conducted to a high standard, including where reports are being made externally
- Submitting accounts for closure where first party concerns following investigation are identified
- Safeguarding compromised accounts and taking appropriate actions to ensure customers can resume safe usage of their account
- Liaising with others banks and the relevant authorities as necessary
Who are you
The ideal candidate will have 2-3 years of fraud prevention experience and is driven by a deep sense of ownership.
You will have most of the following
- Hands-on experience with fraud prevention, notably faster payment fraud. You will become Griffin’s in-house expert and the ‘go-to’ person for all fraud matters
- Demonstrable experience solving complex problems and developing timely and scalable solutions
- Empathy. Your compassionate and analytical nature will enable you to carry out empathic investigations for customers impacted by fraud
- Clear and concise written communication skills
- A data-informed approach where MI is developed as a tool to communicate, govern and prioritise, not just tick a box
- Proactive and curious, while achieving a good balance between experimentation and tried-and-tested solutions
- Flexible and supportive approach
Nice to haves
We’d be thrilled if:
- you also have experience managing card-related fraud to help Griffin as we scale in the future
- you have big ambitions to learn as much as you can about the world of fraud prevention and want to develop your career here at Griffin
What can we offer you?
We are an early stage startup and we're working hard to expand our benefits package. We're planning to add to this list in the future.
- 25 days off a year + bank holidays
- Flexible, remote-friendly working - including supporting home office setup
- Tax-advantaged stock options under HMRC's Company Share Option Plan (CSOP)
- Auto-enrolment into company pension scheme
- Enhanced parental leave with up to 6 months at full pay
- Private medical insurance and life insurance (provided by Vitality and AIG respectively)
How do I apply?
Are we your next move? Apply via the link below, if there's a match our Talent team will reach out to schedule an initial conversation and talk you through our interview process in detail.
N.B: We have a small London office in Moorgate, and we are comfortable hiring people to work from anywhere in the UK. About half of the company is based within occasional commuting distance of London, the other half is full-time remote.
Our goal is for Griffin to proportionally represent the diversity of the working population in society. We’re working to ensure that Griffin is a supportive, empowering and inclusive environment for every member of our team — whatever your combination of race, ethnicity, gender, age, sexual orientation, physical ability, nationality, neurodiversity, and religious beliefs. If you’re part of a group that is under-represented in fintech, we’d love to hear from you
Griffin Bank Ltd request that recruitment agencies do not speculatively submit CVs to any employee or associate of our company unless explicitly asked to do so by a member of our Talent team.
Any CVs sent to any member of our team on a speculative basis will not be recognised and we will not accept liability for any fee or commission should we subsequently employ a candidate who applied to us directly or was introduced by an instructed agency that may also have been submitted speculatively by an uninstructed agency.