At MassMutual Ventures, we are fortunate to have been early and long-term partners to our portfolio of category-defining businesses that are located across the globe. Learn more about their available opportunities below.
Empathy
About Empathy:
Empathy is on a mission to help families through life’s most challenging moments. Our award-winning product, powered by tech and driven by purpose, provides peace of mind by guiding families through all the tedious and time-consuming tasks associated with loss. With a combination of tech and human support, we enable families to focus on what truly matters and support them through the emotions that follow.
Our team is passionate, empathetic, and dedicated to providing world-class solutions to families in need. We work collaboratively to identify pain points and design elegant solutions that empower and support our users.
The Care Team:
The Empathy Care Team is a cornerstone of our app and services, enhancing our capacity to assist families. We’re looking for a compassionate, self-starting, organized, and collaborative bilingual (English/French) Care Outreach Associate to be a member of our growing Care Team. Your role will involve reaching out to eligible families via phone call to guide them through the onboarding process, describe our services, and serve as many families' first touchpoint with Empathy.
About the role:
This fully remote position is ideal for individuals who thrive in an autonomous environment. You will spend the majority of each workday making outbound phone calls to eligible families, guiding them through onboarding, and introducing them to our services.
This role supports families in both English and French, adjusting communication styles and language to meet each user where they are.
This is a high-volume, metrics-driven role that requires persistence, organization, and a warm, clear communication style. You’ll need strong self-management skills, including the ability to take ownership of your call list and follow protocols with consistency and care.
You’ll be responsible for maintaining a steady pace throughout the day to complete outbound calls efficiently while meeting quality standards. Staying organized, hitting daily and monthly performance goals, and communicating consistently with your team and leadership will be key to your success in this role.
You will also help ensure the quality and consistency of our French-language communications, including sharing feedback on translations and suggesting improvements where needed.
Hours:
Monday through Friday, starting between 9:00 and 10:00 AM ET, for 8.5 consecutive hours, including a 30-minute unpaid meal break and paid rest breaks.
Required:
Preferred
Compensation:
Additional perks and benefits:
Application Process
Candidates will participate in a multi-stage interview process, including conversations with peers and leadership. We value transparency, clarity, and thoughtfulness throughout the process.
At Empathy, we believe that our workforce should reflect the range and variety of the families we serve. We are an equal opportunity employer, where all employment decisions are made without regard to age, sex, race, ethnicity, nationality or nation of origin, religion, ability, medical condition, marital status, pregnancy, gender identity or expression, sexual orientation, veteran status, or any other status protected by local, state, or federal law.