At MassMutual Ventures, we are fortunate to have been early and long-term partners to our portfolio of category-defining businesses that are located across the globe. Learn more about their available opportunities below.
Empathy
About Empathy
Empathy is on a mission to help families through life’s most challenging moments. Our award-winning product, powered by tech and driven by purpose, provides peace of mind by guiding families through all the tedious and time-consuming tasks associated with loss. With a combination of tech and human support, we enable families to focus on what truly matters and support them through the emotions that follow.
Our team is passionate, empathetic, and dedicated to providing world-class solutions to families in need. We work collaboratively to identify pain points and design elegant solutions that empower and support our users.
About the Team:
At the heart of this mission is our Care Team - a group of dedicated professionals with backgrounds in social work, grief support, crisis response, and customer care. They provide compassionate, expert guidance via phone, chat, and email, always balancing emotional sensitivity with operational excellence.
Role Overview:
The Care Specialist (Overnight Shift) role is integral to our 24/7 operations, providing live chat and phone support to families navigating loss, short-term disability leave, and other challenging life events. Working independently during overnight hours, you’ll offer first-in-class care by responding to live chats, handling inbound phone calls, and completing a variety of task-based support requests. This includes detailed research to locate resources, vendors, or service providers tailored to each user’s needs.
We’re looking for someone who is self-motivated, tech-comfortable, and able to work with care and consistency during overnight hours.
As our business continues to grow and evolve, so too will the responsibilities associated with this role. Adaptability and willingness to grow are essential, both for our team and the families we support.
Working Hours:
This is a full-time, fixed overnight shift:
• Monday to Friday, 11:30 PM to 8:00 AM ET (8.5-hour shift including a 30-minute unpaid meal break)
You do not need to live in Eastern Time, but the schedule is fixed in ET. If you live in another time zone, your working hours will reflect the equivalent local time.
For example, if you’re in Pacific Time, your hours will be 8:30 PM to 5:00 AM PT.
Please note, that while we aim to maintain consistency in these hours, they may be subject to change based on the evolving needs of our business. We ensure that any necessary adjustments are communicated well in advance and strive to make such changes as minimal and manageable as possible.
In this role, you will:
Support Users
Demonstrate Exceptional Resource Navigation & Product Expertise
Work With Precision and Independence
What we're looking for
Application Process
Interested candidates should submit a resume and a cover letter detailing their qualifications and interest in the role. Shortlisted candidates will undergo a multi-stage interview process, including discussions with senior leadership and potential peers.
Compensation
The starting salary range for this role is: $19-$21 hourly. Salary is determined by multiple factors including but not limited to relevant experience, knowledge, skills, locations, and other job-related qualifications.
Additional perks and benefits:
Empathy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive workplace for all employees.