At MassMutual Ventures, we are fortunate to have been early and long-term partners to our portfolio of category-defining businesses that are located across the globe. Learn more about their available opportunities below.
Empathy
Empathy is transforming the way families navigate life’s most difficult times - from the loss of a loved one to other major life transitions. By combining technology with compassionate human care, we bring clarity, comfort, and peace of mind when it matters most.
We partner with leading employers, insurers and financial institutions to deliver meaningful, human-centric support at scale. Today, Empathy supports over 45 million people across North America and is now launching in the UK..
Backed by top-tier investors including General Catalyst, Index Ventures, Adams Street, Aleph and Entreé Capital. Wwe’ve raised over $160 million to date, including a $72 million Series C, to expand our impact and scale our mission worldwide.
About this role
This is a founding role with the rare opportunity to build something from scratch that will genuinely change lives.
As Care Manager, you'll be the architect of Empathy's UK care operations. While most startups ask you to figure everything out alone, you'll have something better: a battle-tested playbook from five years of supporting families across North America, the backing of a well-funded company with $162M in funding, and the autonomy to shape how it works for UK families.
You'll wear two hats:
This is the sweet spot: startup impact with scale-up support. You're not maintaining someone else's operation - you're creating the blueprint. Every process you build, every person you hire, every insight you surface will shape how thousands of UK families experience grief support for years to come.
Directly Support Families
Team Leadership & Operations
You're motivated by the chance to create something meaningful and lasting for families at their most vulnerable - and you have the rare combination of deep empathy and operational excellence to pull it off.
You're not looking for a role where everything is already figured out. You want to be the person who figures it out, who takes something proven and makes it even better for a new market. You're energised by supporting grieving families and you're obsessed with using feedback and data to make each interaction better than the last.
You bring: