At MassMutual Ventures, we are fortunate to have been early and long-term partners to our portfolio of category-defining businesses that are located across the globe. Learn more about their available opportunities below.
Empathy
Empathy is transforming the way families navigate life’s most difficult times — from the loss of a loved one to other major life transitions. By combining technology with compassionate human care, we bring clarity, comfort, and peace of mind when it matters most.
We partner with leading employers, insurers, and financial institutions to deliver meaningful, human-centric support at scale. Today, Empathy supports over 45 million people across North America.
Backed by top-tier investors including General Catalyst, Index Ventures, Adams Street, Aleph and Entreé Capital. we’ve raised over $160 million to date, including a $72 million Series C, to expand our impact and scale our mission worldwide.
About the Care Experience Group
The Care Experience group shapes the complete journey families have with Empathy's Care Team and platform. We design and scale the workflows, tools, and touchpoints that enable compassionate, high-quality support - at pace and at scale.
About the role
We're hiring a Director of Product to lead the Care Experience group. You'll own the vision, strategy, and execution for the products and operations that power empathy and define the family experience. You'll drive cross-functional delivery across Product, Design, Engineering, and Care Operations, while partnering closely with Enterprise and Growth teams to ensure our experiences deliver measurable outcomes for families and partners.
At Empathy, a Director of Product drives product strategy for a business area, defines accountability frameworks and metrics across teams, and delivers high-stakes launches with cross-organizational coordination.