At MassMutual Ventures, we are fortunate to have been early and long-term partners to our portfolio of category-defining businesses that are located across the globe. Learn more about their available opportunities below.
Empathy
Remote | Full Time | Start time between 9–10 am ET
About Empathy
Empathy is on a mission to help families through life’s most challenging moments. With an award-winning product, powered by tech and driven by purpose, we provide peace of mind by guiding families through the tedious and time-consuming tasks that loss and major life transitions can bring. Our team is passionate, empathetic, and committed to providing world-class care and support to families when they need it most.
About the Role
Empathy is seeking a thoughtful, resourceful Care Operations Specialist to help launch and scale our new chat-based support offering for users navigating short-term disability through our Empathy Leave Support product.
In this newly created role, you’ll partner closely with the Care Experience leadership team to build the operational foundation for excellent support—developing internal tools and training, refining workflows, and synthesizing feedback to shape our service. You’ll also step in directly to support users during escalations, fill support coverage gaps, and coach frontline Care Specialists as needed.
We’re looking for someone with a deep understanding of disability support systems who thrives in ambiguity, loves getting into the weeds to learn more about the subject, and brings a builder mindset. This is a mid-level individual contributor role with future growth potential into team leadership.
Key Responsibilities
Operations & Enablement
Insights & Iteration
Frontline Support
About You
Required:
Preferred:
Compensation & Benefits
Application Process
Candidates will participate in a multi-stage interview process, including conversations with peers and leadership. We value transparency, clarity, and thoughtfulness throughout the process.
Empathy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive workplace for all employees.