At MassMutual Ventures, we are fortunate to have been early and long-term partners to our portfolio of category-defining businesses that are located across the globe. Learn more about their available opportunities below.
Empathy
About Empathy
Empathy is on a mission to help families with everything they face during life’s most challenging moments. With an award-winning product, powered by tech and driven by purpose, we provide peace of mind by guiding families through all the tedious and time-consuming tasks that life’s challenges can bring, automating many of the processes so that they can focus on what truly matters. Our team is passionate, empathetic, and dedicated to providing world-class solutions to families in need.
About the Team:
At the heart of this mission is our Care Team - a group of dedicated professionals with backgrounds in social work, grief support, crisis response, and customer care. They provide compassionate, expert guidance via phone, chat, and email, always balancing emotional sensitivity with operational excellence.
Role Overview:
The Care Specialist role is integral to our operations, offering live chat support to families in both our loss product and newly launching short-term disability leave product. You will interact directly with users and provide first in class care including managing inbound calls, engaging in live chat support, fulfilling user requests, or conducting research. We are seeking a bilingual (English and Spanish), self-driven individual who thrives in an autonomous, dynamic startup environment and is eager to make an impact.
As our business continues to grow and evolve, so too will the responsibilities associated with this role. Adaptability and willingness to grow are essential, both for our team and the families we support.
Working Hours:
The scheduled shifts for this remote role include:
ET: Monday-Friday, 12:00pm-8:30pm ETPT: Monday-Friday, 9:00am-5:30pm PT
Please note, that while we aim to maintain consistency in these hours, they may be subject to change based on the evolving needs of our business. We ensure that any necessary adjustments are communicated well in advance and strive to make such changes as minimal and manageable as possible.
In this role, you will:
Support Users
Demonstrate Exceptional Resource Navigation & Product Expertise
Work Collaboratively with Accuracy and Care
What we're looking for
Preferred Experience:
Application Process
Interested candidates should submit a resume and a cover letter detailing their qualifications and interest in the role. Shortlisted candidates will undergo a multi-stage interview process, including discussions with senior leadership and potential peers.
Compensation
The starting salary range for this role is: $19-$21 hourly. Salary is determined by multiple factors including but not limited to relevant experience, knowledge, skills, locations, and other job-related qualifications.
Additional perks and benefits:
Empathy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive workplace for all employees.