ProcessUnity is seeking a customer-centric and highly motivated individual to join our Customer Success team. The Customer Success Manager (CSM) is responsible for building strong relationships, maintaining expert product knowledge, using project management and organizational skills, and employing a high degree of empathy to ensure customer satisfaction with ProcessUnity’s products and services.
You will maintain a deep understanding of our solutions and present to customers about the most relevant features/functionality for their business needs in order to drive fast adoption/ROI and maintain ROI throughout the customer lifecycle. You will be expected to meet and exceed net revenue retention (both retention and expansion). This is a cross-functional role, working closely with Product, Sales, Marketing, Professional Services, Customer Support, and other teams to close the feedback loop on customer and market needs.