Opportunities Within Our Portfolio

At MassMutual Ventures, we are fortunate to have been early and long-term partners to our portfolio of category-defining businesses that are located across the globe. Learn more about their available opportunities below.

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Head of Account Management / Customer Success

Aspire

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Customer Service, Sales & Business Development

Indonesia

Posted on Thursday, October 26, 2023

Aspire is the leading all-in-one finance operating system for growing businesses in APAC. We are on a mission to reinvent business finance for a new generation of entrepreneurs and business owners, empowering startups and MSME to realise their full potential.

Founded in 2018, Aspire has raised over USD 300M+ across equity and debt from world-class investors. In 2023, we successfully closed an oversubscribed USD 100 million Series C equity round led by Sequoia Capital and Lightspeed Ventures with participation of Tencent, Paypal Ventures, LGT Capital Partners, Picus Capital and MassMutual Ventures. To power our solutions, we have partnered with some of the best companies in the world such as Visa and Wise and helped more than 15,000 businesses using our suite of products.

In 2022, we were awarded Best Employer of the Year and Payments Tech of the Year by Asia Fintech Awards, ranked #1 on LinkedIn's 2022 Top Startups list and were listed on YC Top Companies 2022. In 2023, we ranked Top 10 on The Straits Times Fastest-Growing Companies.

You will be amazed by the energy and experience of our team. We are a team of ex-entrepreneurs, ex-founders, and high-achievers with international backgrounds. We team up to reach the highest standards in what we do, and don't take NO for an answer.

We are expanding rapidly. Are you a top talent? Are you passionate about entrepreneurship? Join us and make an impact in the fintech space.

About the team:

At Aspire, we believe that the customer journey is at the heart of our success. Our Commercial Team is committed to engaging with new customers, ensuring their seamless onboarding experience, and growing our existing customers by building strategic long-term relationships. By offering personalized support and tailored solutions, our Commercial team empowers customers to fully leverage the power of Aspire and achieve their business goals.

About the Role:
The Account Manager and Customer Success team’s mission is to retain our clients by helping them realize their full potential with Aspire by:

Increase clients utilization of our products
Cross-selling new solutions (such as Spend Management, Expense Management, budget and Bill Pay software)
Proactively addressing causes of client churn

As the Head of Account Management for Indonesia, you will proactively lead the business’s key account planning processes and develop performance objectives, retention targets, and critical milestones for weekly/monthly/annual periods. You will be working directly with the GM - Indonesia to develop our account management strategy, the marketing team to support engagement initiatives, and with the product team to feedback on customers' needs and help steer product direction.

What will you be doing?

Be responsible to define and execute the strategy to develop key accounts
Lead a high-performing team to achieve revenue targets; ultimately, you will be responsible for you and your team’s payment volume and revenue targets
Grow our existing customers by building long-term relationships and introducing them to our suite of product solutions, new features and promotions
Work closely with the sales team to onboard and integrate new clients
Brainstorm and pilot new initiatives and promotions to drive product usage across cards, remittances, and transactions

We would love to get to know you if you have the following:

Bachelor’s/Master’s degree with proven success in managing key accounts and building successful long-term relationships with customers, preferably in a similar industry e.g. Finance/FinTech industry
Proven track record of hitting and exceeding quotas
Consistently in the top 10% of the stack ranking
Solid people management and leadership skills
Analytical, with strong communication skills, and the ability to make clear decisions
Collaborative and strong cross-functional collaboration

What we offer

Work from anywhere and Work from Home subsidy.
Uncapped flexible annual leave.
Training subsidy for your professional growth.
Wellness benefit.
Team bonding budget to foster collaboration and sense of belonging.
Culture is Key: Most importantly, we always strive to cultivate a special culture that brings special talents together - You may learn more about our culture at our careers site and LinkedIn Life page.

Equal Opportunity Statement

Aspire is an equal opportunity employer and is committed to providing equal employment opportunities to all qualified individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected characteristic as outlined by applicable laws.

Please note: by submitting your application, you acknowledge that you have read and understood Aspire’s Data Protection Policy for Employees, Freelancers, Contractors and Job Applicants (the “Policy”), and consent to the collection, use and disclosure of your personal data by Aspire for the purposes set out in the Policy. You may withdraw consent for such collection, use and disclosure, and make an access or correction request in respect of your personal data, in accordance with the Policy by emailing .

This job is no longer accepting applications

See open jobs at Aspire.See open jobs similar to "Head of Account Management / Customer Success" MassMutual Ventures.

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